Refund policy

Last updated: October 17, 2026

1. Returns and cancellations

Eligibility for returns depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which they were received unused, with tags attached, and in their original packaging or as otherwise specified in the return instructions. We may reduce the refund amount if an item has been used, damaged, or handled more than was necessary.

You can request the cancellation or removal of items from your order until the item has been shipped.

2. How to initiate a return or cancellation

• The acceptance of return or cancellation requests depends on the terms stated above and your rights under applicable law.
• Please contact us before returning an item. Items sent without a prior return request will not be accepted.
• If your return is approved, we will provide instructions on how and where to send the package to complete the process.
• To initiate a cancellation or return request, please write to us.

3. Damages, problems, and exceptions

Damages and issues: Check your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items: Some items may not be eligible for return, as indicated in the return terms above or in the product listing on the website at the time of purchase. Please contact us if you have questions about whether a specific item can be returned.

Exchanges: Contact us to inquire about exchange options before returning your item.

4. Returns and cancellations in the European Union and the United Kingdom

If you are a consumer in the European Union or the United Kingdom and you purchase products online, you have the right to cancel your order within 14 days of the day you receive the products, for any reason and without needing to provide a justification.

• After notifying us that you wish to cancel, you must return the products within 14 days.
• We will issue refunds for eligible cancelled orders within 14 days of receiving the returned products (or evidence that you have sent them).
• For eligible cancellations, we will refund the product price and the cost of standard delivery. We are not obligated to refund any additional amounts paid for express or premium delivery.

5. Refunds

We will notify you when we receive and inspect your return, and let you know if the refund has been approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and credit the amount.

This policy does not limit any rights you may have under applicable consumer protection laws.